Hatch FAQs

What do I get with my Hatch subscription?

• Your name, your agency, your brand. Choose your own domain and add your headshot, custom bio, and agency’s contact information so clients can learn who you are, easily schedule a call, or apply for a policy.

• A sleek, done-for-you layout that feels personal and professional.

• Exclusive access to downloadable content like educational blogs and videos to plug-and-play social posts.

• A debt calculator and contact forms so leads can better understand their life insurance needs and get in touch with you.

• A direct-to-consumer digital application tool so qualified visitors can apply for coverage from John Hancock or Banner Life right from your site.

Not required. If you own one, we’ll provide DNS instructions. If you don’t, we can purchase and configure one for you.

Usually less than a day after you complete your profile. We’ll email you when it’s ready.

From the Hatch Agent Portal page, click “Manage payment” to open the secure Stripe portal.

If billing fails, we’ll send you an email to update your payment method. Your Hatch subscription may pause until resolved.

Your Hatch subscription will mirror SFG branding for consistency. You control your profile details (photo, bio, license, contact).

Leads submitted on your site are captured with consent and routed into your account in Funnel or directly to your email.

Yes! Paste your Calendly link in Agent Portal page, and bookings will show on your page.

Is there support if I get stuck?

Absolutely! After you submit your profile, our expert Hatch Support team can guide you through each step of the process.