Hatch FAQs

Here’s what you get with your Hatch subscription:

• Your name, your agency, your brand. Choose your own domain and add your headshot, custom bio, and agency’s contact information so clients can learn who you are, easily schedule a call, or apply for a policy.

• A sleek, done-for-you layout that feels personal and professional.

• Exclusive access to downloadable content like educational blogs and videos to plug-and-play social posts.

• A debt calculator and contact forms so leads can better understand their life insurance needs and get in touch with you.

• A direct-to-consumer digital application tool so qualified visitors can apply for coverage from John Hancock or Banner Life right from your site.

• Do I need to buy a domain?

Not required. If you own one, we’ll provide DNS instructions. If you don’t, we can purchase and configure one for you.

• How long until my site is live?

Usually less than a day after you complete your profile. We’ll email you when it’s ready.

• How do I manage my payment method or download invoices?

From the Hatch Agent Portal page, click “Manage payment” to open the secure Stripe portal.

•  What if my payment fails?

If billing fails, we’ll send you an email to update your payment method. Your Hatch subscription may pause until resolved.

• Can I customize the look of the pages?

Your Hatch subscription will mirror SFG branding for consistency. You control your profile details (photo, bio, license, contact).

• How are leads and bookings handled?

Leads submitted on your site are captured with consent and routed into your account in Funnel or directly to your email.

• Does it work with my existing Calendly?

Yes! Paste your Calendly link in Agent Portal page, and bookings will show on your page.

•  Is there support if I get stuck?

Absolutely! After you submit your profile, our expert Hatch Support team can guide you through each step of the process.